Discord Ticket System

A production Discord bot built for the Vimo.lt community, providing a structured support ticket system directly inside Discord. Users open tickets through a slash command or button interaction; the bot creates a private channel, notifies the assigned team, and tracks the ticket through its full lifecycle.

Staff can claim tickets, add notes, escalate to other team members, and close tickets with a single command. On closure, a full transcript of the ticket conversation is generated and archived — either posted to a log channel or stored for later review.

The bot is built with reliability in mind: it handles Discord API rate limits gracefully, recovers from restarts without losing ticket state, and logs all interactions for audit purposes. It replaced a manual modmail workflow and reduced response times significantly.